Refund policy
Our Return Policy
At Voeme, we want you to feel confident and delighted with your jewellery. If your piece isn’t quite right, we make returns and exchanges simple.
Eligibility
- You may return your order within 30 days of receiving it for a refund, exchange or store credit.
- All items must be returned unworn, in their original packaging and in perfect condition.
- For hygiene reasons, earrings can only be returned if they are unworn and in their original packaging.
- Sale items are eligible for exchange only (unless faulty).
- Personalised and bespoke jewellery items that have been personalised, engraved or made specifically to a customer’s individual specifications cannot be returned unless they are faulty or not as described.
How to Return
- Contact us at info@voemejewellery.com with your order number and reason for return.
- We’ll send you instructions and where applicable, a prepaid return label.
- Carefully package your jewellery to avoid damage in transit.
Costs
- UK returns: Free of charge.
- EU returns: £15 (deducted from your refund when using our prepaid label).
- International returns (outside EU): £30 (or equivalent in your local currency).
Refunds & Processing
- Once your returned item has been received and inspected, we will process your refund within 14 working days. Refunds will be made to the original payment method.
- Refunds are made to your original payment method (please allow up to 7 working days for your bank/card provider to complete the transfer).
- Exchanges are shipped once we receive your original item.
- If you’ve opted for store credit, it will be issued on the day your return is processed.
Responsibility
- We cannot refund shipping charges.
- We are not responsible for loss or damage in transit. We recommend using our prepaid label to ensure safe delivery.